Run your IT office from one place
Requests, equipment, projects and approvals for your IT team, with clear owners and due times.
Create your workspace in minutes. We confirm your email with a one-time code.
Tickets opened vs resolved, by week
OpenedResolved
By priority
- Critical 6%
- High 18%
- Medium 46%
- Low 30%
Nothing gets lost
Every request has an owner, a priority and a due time, so the team knows what to do next.
Know what you own
Keep equipment, licences and contracts in one list and see renewals before they expire.
Show what you did
Approvals, history and reports are recorded, so answering management takes minutes.
From inbox chaos to a clear picture
Every request follows the same path, so nothing waits unseen and managers see the result without chasing anyone.
- RequestLogged from a form or email with category and impact
- TriagePriority is set from impact and urgency; the right team is assigned
- SLA clockResponse and resolution targets count down, with alerts before a breach
- ResolveNotes, approvals and linked assets stay on the ticket
- ReportDashboards and scheduled reports update themselves
What teams aim for
Spreadsheets and inboxesWith ITOps Hub
Illustrative targets for planning, not measured results. Your outcome depends on your team and processes.
Tickets by category
Example data. See where your team spends its time.
SLA compliance
Know at a glance how many tickets were answered and resolved on time, and which ones are about to slip.
What your team gets
Service desk
Tickets with priorities, response and resolution targets, categories and email notifications.
Assets and contracts
Equipment, licences and vendor contracts with owners and renewal dates.
Projects and tasks
Task boards, a shared calendar and approval requests for purchases and changes.
Reports and KPIs
Track performance indicators and risks, and schedule reports to reach your inbox.
Governance and ITIL
ITIL assessments, service reviews, KPI scoreboards and risk registers for audits and management reviews.
Single sign-on
Let people sign in with Google or Microsoft, with two-factor on top when you need it.
One account, several businesses
Run your own company and the clients you support from a single login. Switch between them in one click.
- Each business has its own users, data and settings.
- Nothing is shared between businesses.
- Add a new business at any time.
Built to keep your data safe
- Email-verified accountsEvery new account confirms its email with a one-time code.
- Two-factor sign-inProtect accounts with an authenticator app and recovery codes.
- Roles and audit trailPeople see only what their role allows, and important actions are logged.
- Backups you controlCreate and verify backups of your data from the command line.
- Controlled accessGoogle and Microsoft sign-in, password reset by email, and API tokens you can revoke.